• Process mapping (BPNM) and re-engineering (Lean approach)
• Traslation of business needs into functional requirements
• Prioritizing initiatives based on business needs and requirements
• KPI’s definition and monitoring for business impacts evaluation
• Developing project plans, managing cross-functional team and monitoring performance

• Innovation needs gathering and exploration of new business models, services and products
• Design innovation paths through Desing Thinking and Lean Start-up frameworks
• Service & Product co-creation and implementation
• Agile/Scrum Coaching

• Enterprise Architecture Design
• Design of processes and tools for IT governance
• Design of Data Governance programs
• Software, Partner, Project Selection & Scouting
• Data modelling for strategic and operational improvements and changes

As a Business Analyst I support my project team in the definition of digital strategies for private and public organizations at various levels:

- Identification of the organization's business needs;
- Definition of the organization's policies and market approaches;
- Collaboration with IT to improve the quality of the services delivered;
- Assistance in the integration and testing of new solutions;
- Development of training material;

Implementation of Microsoft Dynamics Crm

• Costumer Journey Map creation
• "As is" - "To be" analysis and processes reengineering
• Creating ad hoc documentation and reports for IT developer team (KB Solution - PA Exepertise)
• Marketing and Sales teams training

Digital Marketing:

• Competitive Analysis
• Digital asset mapping
• Digital Strategy definition
• Costumer Lifecycle Management
• AdWords & Facebook Ads